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Refunds & Exchanges are NOT accepted at this time due to the pandemic involving COVID-19 to ensure the safety of all customers.
You will not receive a refund for lost mail or non delivered mail. Once your item has been shipped and dropped off at the post office I do not have control of what happens with your package!
-Please make sure you address is correct
-Please refer to shipping near our TOS for more information.
All sales are final! Please make sure when ordering you order in your correct size you will NOT be refunded if you order in the wrong neck size nor will a replacement piece be sent to you!
Due to the nature of these products and COVID-19 we are not accepting refunds or exchanges once the items are shipped out.
If an item arrives broken, I will gladly replace your product if it is an error on my part.
Discounts cannot be used on custom orders!
This custom order is for Rengenano.
Please do not purchase unless you are them!
Custom Faux Leather Leather Collar x1
Upgraded Hardware x1
Please allow all appropriate times for your collar to be made, custom orders can take anywhere from 4-8 weeks due to COVID-19
Please note that in the custom deposit listing that the amount will NOT be deducted from your total.
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